Banfield Pet Hospital

Banfield Pet Hospital is a small-animal veterinary clinic at 214 Morrell Rd, Knoxville, TN 37919. It treats dogs and cats. Google reviewers often mention staff demeanor and appointment flow as the main parts of the experience.

Services

•Veterinary care for dogs and cats
•Routine visits and yearly checkups
•Wellness plan visits (mentioned by reviewers)
•Dental evaluation and tooth extraction (a tooth extraction quote is mentioned in a review)

Pricing

Above average, with some reviewers describing the clinic as overpriced; one review mentions a $1,100 quote for a cat tooth extraction.

People

Dr. Bales is mentioned by name in recent reviews.

Reviews

Banfield Pet Hospital has a 4.2/5 Google rating from 299 reviews. Positive comments describe a caring team, thorough answers to questions, and appointments that do not feel rushed. Critical feedback focuses on long wait times (50–90 minutes), difficulty reaching the clinic by phone, dissatisfaction with wellness plan value over time, and concerns about being recommended additional services that feel expensive or unnecessary. A brief review also notes the location as convenient.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 299 we track in total. Recent reviews may not be representative of overall sentiment.

Ninon Holt

2 days ago

I love this hospital! Dr Bales is so loving to my Lily, and the whole team cares about my feelings and answer all my questions, they never rush the appointment. ❤️

Amber Ogle

1 month ago

Marlene Sommer

I have never ever been there where I had to wait less than 50 min to be seen, in fact I have waited up to 1.5 hours in the past. We like the staff but the way they schedule patients is awful. It’s overpriced if you weigh the entire experience.

Sophia

2 months ago

I will be cancelling my wellness plan after having had it for 2 years. I think originally there was some cost savings involved but it has become more than I find it worth. No one specifically at the morell location hardly ever answers the phone. Every time my cat has gone for his routine visits he gets sent back with some type of expensive “need” that really isn’t as serious as they make it out to be. I want to just send my cat for his yearly visits and know I’m not going to be scared into costly add ons. When he was just a kitten I was told he may have calici virus because his gums were inflamed in reality that was gingivitis and now I’m being told he may need a tooth extraction which was quoted at 1100$ and according to all of my other cat parent friends that is high on the spectrum for that service. When in reality who is to say if he even needs the extraction! I will be taking my cat to a regular vet from now on for peace of mind.

Wally Miner

Good location.